How CRASH Services’ pioneering approach helped them when COVID-19 hit

By 13th May 2020 News

Whilst many firms are struggling with the adjustment to remote working due to the COVID-19 pandemic, the team at CRASH Services took it in their stride as flexible and remote working has been the norm for some time.

Prior to the pandemic, all members of the team could avail of flexible hours and were provided with the same technology as would be available to them at their office desk (to include dual screens) for their home ‘office’ for seamless remote working. Our ethos is to have the team benefit from this flexibility, to ensure when they are working, it is both a productive and enjoyable experience.

Indeed, in at the beginning of 2020, CRASH set themselves a goal of proving that remote working could be as effective as working in the office. For the month of February 2020, the workforce was able to relocate to the Spanish island of Tenerife, with an overwhelmingly positive result. This proved the firm were well equipped to work away from the office while maintaining their productivity and a high level of customer service, even in a different country.

This project has helped the team enormously in the current pandemic and ensured everyone transitioned to working from home without any additional set up or stress. We were able to simply notify the whole team after the government announcement in mid-March to work from home and the next day we were operating as normal.

We wanted to ensure compliance with the Stay Safe and Stay home message, so CRASH’s office buildings are currently closed to the public, but we are still taking all steps to remain productive and effective for our customers. We have been utilising secure technology to ensure as little disruption as possible to our normal service.

Jonathan McKeown, CEO of CRASH Services said, “As our team were experienced in working remotely and even working in a different country, when the COVID-19 pandemic hit we were able to make a quick adjustment to the way we operate, ensuring as little interruption as possible to our services provided to our customers. While our office buildings may be closed to ensure the safety of our customers and team, CRASH Services are still open for business and available to help.”

We wish to assure you of our ongoing commitment to customer service during this time.

Should you need our assistance we are available by phone on 028 9066 0244

 

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