Lucy joined our claims team in May 2018, assisting customers in a variety of ways through the timeline of a claim, from organising recovery to arranging hire vehicles and ensuring the repair of the customers vehicle.

She enjoys the satisfaction of helping customers, and easing their burden in what can be a stressful situation for them.

What Lucy's Clients say about her

Excellent customer service and care. From the moment I contacted Crash they took over and left my mind at ease. The fact I had a replacement car within a few hours really was amazing too.

K. Connors

My first experience of having a car accident and CRASH were great! So supportive and helpful, Lucy and Elaine we’re both excellent to deal with.

G. Gallagher

Crash done all the work for me even delivering a hire car to my work, I would highly recommend to everyone!

J. Pavis

The service was quick, easy and efficient.

C. Henry