Jane Bassett shares her experience with CRASH Services after she was involved in a non-fault accident.
“I had just left work at 6.15 pm when a car was coming out from a side street and failed to come to a stop, crashing into the passenger side of the car. My car had spun in the road twice before coming to a stop. I was quite shaken up but managed to avoid any serious injury, however, when I returned home, I was physically sick from the shock of the accident.
I didn’t know what to do, so got my son to come and pick me up. I had never been in a road traffic accident before, so it was very traumatic.
I rang my insurance company the next day to let them know I had been in a car accident and that my car had been uplifted, and throughout that phone call they never once asked me about a courtesy car.
A family friend works for a car recovery company, she informed me about CRASH Services and gave me their contact number. I had a look on their website and looked at their services and reviews. That night I decided to contact CRASH, and from then on, I have never looked back.
Because I have never been in an accident before I had no idea what to do. I have never had to contact insurance companies or anything before. When I rang CRASH Services, Marie spoke to me that night, and the next day I had a replacement car delivered to my door. I couldn’t believe how quickly I had a replacement car. That was the thing that was worrying me the most after the accident as I needed my car for work and to travel.
CRASH put me in touch with a solicitor, they asked me did I need physio and put me in touch with one. Because I’ve never been in an accident before, I have been really anxious while driving so they put me in touch with a specialist as well.
I had a car seat in the back of the car and CRASH Services advised me to get another car seat because no matter how small a bump is the recommendation is that you should buy another car seat. So, I bought another car seat, sent the receipt to CRASH Services and an hour and a half later the money for the car seat was in my account.
I can honestly say the service and the reviews do match up to what I read. My car came back to me in a better condition than it did when it came out of the showroom, and that was thanks to CRASH Services.
I actually can’t put into words how I feel about CRASH Services, because of their service, even to the contact, to the people on the end of the phone, I spoke to two or three different people, and they were all just so lovely. There are not enough words in the English dictionary, honestly, that is how I feel about CRASH. I couldn’t recommend them highly enough.”
How is our service free?
There is no fee for the accident management service as all costs are recovered from the insurers involved. Whilst you can be reassured that we will keep you informed of all your entitlements.
We can assist any motorist, no matter what you drive or whoever you are insured with.
If you’ve been in an accident, CRASH Services can take care of everything at no cost to you. Please speak to one of our specialists from our claims team today. Or call us now on 028 9066 0244.
CRASH Services can arrange vehicle recovery, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance.
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